// FAQ
Frequently Asked Questions
Frequently asked questions about DXSense AI: plans, engagement counting, human-in-the-loop approvals, billing, and zero-day research.
// Can I test my own assets on the Free Trial?
No. The Free Trial is restricted to DXSense-provided demo lab targets (DVWA. Juice Shop. Metasploitable. Similar). To test your own assets you need Starter or above plus DNS TXT ownership verification.
// Is human-in-the-loop approval included on all plans?
Yes. HITL approval is enforced on every plan. No destructive step runs without operator sign-off. This is how we keep the platform insurable and inside your rules of engagement.
// Is SSO available on Pro?
SSO / SAML / SCIM is an Enterprise feature. Pro uses email plus password and supports the built-in identity providers available at login.
// Does the platform generate remediation guidance?
Yes. Every finding on every paid plan ships with a remediation section. Automated patch-generation (pull-request style fixes) is on the roadmap for Pro and above.
// How does the slider work?
Drag the slider to your actual monthly engagement volume and the price updates in place. Starter covers up to 50 engagements per month. Pro scales from 5 to 500. Scale covers 100 to 2,000 and adds team seats + SIEM integrations. Past your cap, Pro bills $4 per extra engagement and Scale bills $3. Your URL is shareable: ?volume=100 always lands on the same price.
// What counts as one engagement?
One engagement is one plan-and-execute cycle against a defined scope you approved. The full multi-phase run — recon, vulnerability analysis, validation, exploitation attempts, and the final report — all counts as one engagement. Drafts you never approve do not count. If an engagement fails mid-run and you restart the same scope, that is still one.
// When is an engagement counted against my quota?
Only when you approve the plan and execution actually starts. You can draft as many engagements as you like without affecting your usage — the billable event fires at approve-plan time, exactly once per engagement, even if the executor restarts.
// What's the difference between Pro and Scale?
Pro is for a single security team running their own engagements — signed PDF reports, priority support, REST API. Scale is for larger organizations: everything in Pro plus 10 team seats, audit log exports, SIEM webhooks (Splunk, Datadog, Sumo), a dedicated Customer Success Manager, and a quarterly review. If you're past ~500 engagements a month or you need to share results with your SIEM, Scale is the right fit.
// How is billing handled?
Subscriptions are billed monthly or annually. Usage-based overage charges are metered and visible on your billing page before rollup into an invoice.
// Can I cancel anytime?
Yes. Cancellation takes effect at the end of the current billing period. You retain access until then.
// Do you offer zero-day research?
Enterprise includes a zero-day research pipeline. Lower tiers receive the findings and remediation without access to the upstream research workflow.
Still have a question? See the Glossary or email us at admin@dxsense.com. We respond to every verified inquiry within 1 business day.